SMS/TEXT MESSAGING CONSENT AND TERMS Clause from Service AgreemeNT
A. Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from DAWNE IT Solutions ("Company," "we," "us," or "our"), you expressly consent to receive automated text messages, including SMS and MMS messages, at the mobile phone number you provided. This consent is not a condition of purchasing any goods or services from the Company.
B. Types of Messages
You may receive the following types of text messages from us:
Transactional Messages: Service updates, appointment confirmations, account notifications, security alerts, payment reminders, and other messages directly related to your use of our services.
Marketing and Promotional Messages: Information about new services, special offers, training programs (including GEAMP updates), newsletters, industry insights, and other promotional content.
Administrative Messages: Changes to our terms of service, privacy policy updates, system maintenance notifications, and other important account-related communications.
C. Message Frequency
Message frequency varies depending on your engagement with our services and the types of messages you have consented to receive:
Transactional Messages: Sent as needed based on your service activity
Marketing Messages: Approximately 2 to 4 messages per month
Administrative Messages: Sent as necessary
Message frequency may increase during special promotions, events, or time-sensitive service updates. You may receive multiple messages per week during these periods.
D. Costs and Carrier Charges
Standard message and data rates may apply based on your mobile carrier's plan. You are responsible for all charges associated with text messages sent to or from your mobile device. Message and data rates are determined by your carrier and may vary. Please contact your mobile carrier for pricing details and information about your specific plan.
E. Supported Carriers
Our SMS service is available on major carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, and others. Not all carriers are supported. Please check with your carrier for compatibility.
F. Opt-Out Instructions
You may opt out of receiving text messages from us at any time using any of the following methods:
Reply STOP: Text the word "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT" to any message you receive from us. You will receive a one-time confirmation message acknowledging your opt-out request.
Email Request: Send an email to [insert email address] with your mobile phone number and a request to unsubscribe from text messages.
Written Request: Mail a written request to: DAWNE IT Solutions, 20 F Street NW, Washington, DC, including your mobile phone number and request to opt out.
After opting out, you will no longer receive marketing or promotional text messages. However, you may continue to receive transactional messages necessary to provide services you have requested or purchased, such as appointment confirmations or security alerts, unless you terminate your service agreement entirely.
G. Help and Support
For assistance with text messaging services, text "HELP" to any message you receive from us, or contact us at:
Email: info@dawneitsolutions.com
Phone: 202-455-0080
Address: 20 F Street NW, Washington, DC 20001
H. Privacy and Data Sharing
Your mobile phone number and related information will be used in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers supporting our operations, such as SMS platform providers, who are contractually obligated to protect your information.
I. Changes to Mobile Number
You are responsible for notifying us if you change your mobile phone number or if the number you provided is reassigned to another person. Failure to notify us may result in messages intended for you being sent to the new holder of your former number.
J. Service Availability and Limitations
We do not guarantee that text messages will be delivered to you in a timely manner or at all. SMS delivery is subject to your mobile carrier's network availability, system capacity, and other factors outside our control. We are not liable for delays or failures in message delivery.
K. Modification or Termination of SMS Services
We reserve the right to modify, suspend, or terminate our text messaging services at any time, with or without notice, for any reason, including but not limited to technical difficulties, changes in applicable law, or business considerations.
L. Changes to SMS Terms
We may update these SMS consent terms from time to time. If we make material changes, we will notify you by text message or other reasonable means. Your continued participation in our SMS program after such notice constitutes acceptance of the updated terms.
M. Acknowledgment and Agreement
By providing your mobile phone number and opting in to receive text messages, you acknowledge that you have read, understood, and agree to these SMS consent terms. You confirm that you are the account holder or have authorization from the account holder to receive text messages at the number provided.
