By accessing our website, engaging our services, or providing your contact information to DAWNE IT Solutions ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree, please do not use our services or provide your information.
DAWNE IT Solutions provides IT consulting services, including but not limited to:
Service details, scope, deliverables, timelines, and pricing are defined in individual service agreements, proposals, or statements of work.
Clients agree to:
Company property. Methodologies, frameworks, tools, templates, software, and materials created prior to or independent of the engagement remain the exclusive property of DAWNE IT Solutions.
Client property. All data and materials provided by the Client remain the Client property.
Work product. Deliverables created for the Client under a paid agreement become the Client property upon full payment, unless otherwise specified. The Company retains the right to use generalized knowledge and methodologies for other clients.
Confidential information. Both parties agree to maintain confidentiality of proprietary information, except as required by law.
The Company warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.
Except as expressly provided, all services are provided "as is" without warranty of any kind. The Company does not guarantee specific results; technology implementations involve inherent risks and results may vary.
To the maximum extent permitted by law, the Company total liability shall not exceed the fees paid for the specific services giving rise to the claim during the preceding twelve months. The Company is not liable for indirect, incidental, consequential, special, or punitive damages, nor for delays or failures resulting from circumstances beyond its reasonable control.
Client agrees to indemnify, defend, and hold harmless DAWNE IT Solutions and its officers, employees, contractors, and agents from claims arising from the Client breach of these Terms, violation of law, misuse of services or deliverables, or claims that Client-provided materials infringe third-party rights.
These Terms remain in effect for the duration of the service relationship. Either party may terminate with thirty days written notice unless otherwise specified. The Company may terminate immediately for breach, non-payment within sixty days, or conduct that damages the Company. On termination, the Client pays for services rendered, and provisions on payment, IP, confidentiality, liability, and indemnification survive.
By providing your mobile number you consent to receive text messages regarding service notifications, appointment reminders, project updates, and account information. Message frequency varies; message and data rates may apply. Opt out anytime by replying STOP, or reply HELP for assistance. Your number and consent information will not be shared with third parties for marketing. See our Privacy Policy for details.
The Company implements reasonable safeguards to protect Client data, though no system is completely secure. Our handling of personal information is governed by our Privacy Policy. For government clients, the Company adheres to NIST 800-53, Section 508, and SOC 2 requirements as specified in individual contracts.
Services may involve third-party platforms (AWS, Azure, Google Cloud, HubSpot, Salesforce, and others). The Company is not responsible for the performance, availability, or policies of third-party services.
The Company may modify these Terms at any time, posting updates with a new "Last Updated" date. Continued use after modifications constitutes acceptance. For material changes, the Company will provide reasonable notice to active clients.
These Terms are governed by the laws of the District of Columbia and applicable federal law. Disputes are resolved first through good-faith negotiation, then mediation in Washington, DC, and finally in the state or federal courts located in Washington, DC. Both parties waive class, consolidated, or representative actions.
These Terms, with any executed service agreements, constitute the entire agreement and supersede prior understandings. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. The Client may not assign these Terms without consent; the Company may assign in a merger or sale. Neither party is liable for force-majeure events. The Company is an independent contractor.
For services under government contracts, additional terms in the contract, purchase order, or applicable FAR clauses apply and take precedence over conflicting provisions in these Terms.
DAWNE IT Solutions, 20 F Street NW, Washington, DC. Email: [email protected].