Terms of Service

Last Updated: 10/16/2025

1. Acceptance of Terms

By accessing our website, engaging our services, or providing your contact information to DAWNE IT Solutions ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services or provide your information.

2. Services Provided

DAWNE IT Solutions provides information technology consulting services, including but not limited to:

  • Cybersecurity audits and assessments

  • Cloud migration and solutions (AWS, Azure, Google Cloud, Oracle Cloud)

  • Data analytics and artificial intelligence services

  • Customer relationship management (CRM) implementation

  • Strategic IT planning and consulting

  • Help desk and technical support

  • AI automation solutions and training

  • Custom IT solutions for government agencies and businesses

Service details, scope, deliverables, timelines, and pricing are defined in individual service agreements, proposals, or statements of work executed between the Company and Client.

3. Client Responsibilities

Clients agree to:

  • Provide accurate, complete, and timely information necessary for service delivery

  • Cooperate with Company personnel and respond to requests in a reasonable timeframe

  • Maintain confidentiality of any credentials, access codes, or sensitive information provided by the Company

  • Comply with all applicable laws and regulations in connection with the use of our services

  • Pay all fees according to the agreed-upon payment terms

  • Notify the Company immediately of any unauthorized access or security concerns

4. Fees and Payment

  • All fees are specified in service agreements, proposals, or invoices

  • Payment terms are net 30 days unless otherwise specified in writing

  • Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower

  • The Company reserves the right to suspend services for accounts with overdue balances exceeding 30 days

  • All fees are non-refundable unless otherwise stated in a signed service agreement

  • Clients are responsible for all taxes, duties, and fees associated with services, excluding taxes based on the Company's net income

5. Intellectual Property

Company Property

All methodologies, frameworks, tools, templates, software, documentation, and materials created or used by the Company prior to or independent of Client engagement remain the exclusive property of DAWNE IT Solutions.

Client Property

All data, information, and materials provided by the Client remain the Client's property. The Company will not claim ownership of Client data.

Work Product

Deliverables specifically created for the Client under a paid service agreement become the Client's property upon full payment, unless otherwise specified. The Company retains the right to use generalized knowledge, techniques, and methodologies gained during the engagement for other clients.

Confidential Information

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement and not disclose it to third parties without written consent, except as required by law.

6. Warranties and Disclaimers

Service Warranty

The Company warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

The Company does not guarantee specific results, outcomes, or performance improvements. Technology implementations involve inherent risks, and results may vary based on factors outside the Company's control.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • The Company's total liability for any claims arising from services shall not exceed the total fees paid by the Client for the specific services giving rise to the claim during the twelve (12) months preceding the claim

  • The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, business interruption, or loss of business opportunity

  • The Company is not liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, internet outages, or third-party service failures

8. Indemnification

Client agrees to indemnify, defend, and hold harmless DAWNE IT Solutions, its officers, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Client's breach of these Terms

  • Client's violation of any law or regulation

  • Client's misuse of services or deliverables

  • Claims that Client-provided materials infringe third-party intellectual property rights

9. Term and Termination

Term

These Terms remain in effect for the duration of the service relationship between the Company and Client.

Termination

Either party may terminate services with thirty (30) days written notice, unless otherwise specified in a service agreement. The Company may terminate immediately if:

  • Client breaches these Terms or a service agreement

  • Client fails to pay undisputed invoices within sixty (60) days

  • Client engages in conduct that damages the Company's reputation or business

Effect of Termination

Upon termination:

  • Client must pay all fees for services rendered through the termination date

  • The Company will return or destroy Client confidential information as requested

  • Sections relating to payment, intellectual property, confidentiality, limitation of liability, and indemnification survive termination

10. SMS and Communication Consent

By providing your mobile phone number to DAWNE IT Solutions, you consent to receive text messages regarding:

  • Service notifications and updates

  • Appointment reminders and confirmations

  • Project status updates

  • Important account information

Message Frequency: Message frequency varies based on your service engagement and preferences.

Costs: Message and data rates may apply based on your mobile carrier's plan.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also reply HELP for assistance.

Privacy: Your mobile phone number and consent information will not be shared with third parties or affiliates for marketing purposes. Information may only be shared with service providers who support our business operations (such as customer service platforms and communication tools).

No Liability for Carrier Issues: The Company is not liable for delays or failures in message delivery due to mobile carrier issues, network outages, or device problems.

For more information about how we handle your personal information, please review our Privacy Policy.

11. Data Security and Privacy

The Company implements reasonable administrative, technical, and physical safeguards to protect Client data. However, no system is completely secure, and the Company cannot guarantee absolute security.

The Company complies with applicable data protection laws and regulations. Our collection, use, and protection of personal information is governed by our Privacy Policy, available at here.

For government clients, the Company adheres to applicable federal security frameworks including NIST, FedRAMP, and SOC 2 requirements as specified in individual contracts.

12. Third-Party Services

Services may involve third-party platforms, software, or vendors (such as AWS, Azure, Google Cloud, HubSpot, Salesforce, etc.). The Company is not responsible for the performance, availability, or policies of third-party services. Client's use of third-party services is subject to those providers' terms and conditions.

13. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Continued use of services after modifications constitutes acceptance of the revised Terms. For material changes, the Company will provide reasonable notice to active clients.

14. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the District of Columbia and applicable federal laws, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or services shall be resolved through:

  1. Negotiation: The parties agree to first attempt resolution through good-faith negotiation

  2. Mediation: If negotiation fails, disputes shall be submitted to mediation in Washington, DC

  3. Litigation: If mediation is unsuccessful, disputes shall be resolved in the state or federal courts located in Washington, DC, and both parties consent to the exclusive jurisdiction of such courts

Class Action Waiver

Both parties agree that any proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

15. General Provisions

Entire Agreement

These Terms, together with any executed service agreements, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

Client may not assign these Terms or any service agreement without the Company's prior written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control.

Independent Contractor

The Company is an independent contractor, not an employee, agent, or partner of the Client.

Notices

All notices must be in writing and sent to the addresses specified in service agreements or to:

DAWNE IT Solutions
20 F Street NW
Washington, DC
Email: service@dawneitsolutions.com

16. Government Contracts

For services provided under government contracts, additional terms and conditions specified in the contract, purchase order, or applicable Federal Acquisition Regulation (FAR) clauses shall apply and take precedence over conflicting provisions in these Terms.

17. Contact Information

For questions about these Terms of Service, please contact:

DAWNE IT Solutions
20 F Street NW
Washington, DC
Email: service@dawneitsolutions.com
Website: www.dawneitsolutions.com

18. Acknowledgment

BY USING OUR SERVICES, PROVIDING YOUR CONTACT INFORMATION, OR EXECUTING A SERVICE AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.