Washington, DC | Onsite | Full-time | Contingent on contract award. Lead overall delivery of IT managed services for a federal cultural institution (about 700 users) as the single point of accountability to the customer; own program performance, contract compliance, staffing, QA, and the 90-day transition. Required: PMP; 7+ years IT program or project management with multi-disciplinary teams; ITSM-based managed services experience in a federal or regulated environment; ability to obtain U.S. federal public-trust suitability. Preferred: ITIL 4 Managing Professional or Strategic Leader; FFP and FAR familiarity. To apply, email careers@dawneitsolutions.com.

Washington, DC | Onsite | Full-time | Contingent on contract award. Lead onsite, white-glove, ITIL 4-based service operations (about 700 users) in a Google Workspace and AWS environment; own incident and problem management, SLAs (Priority 1: 15-minute response, 4-hour resolution), Tier 1 and Tier 2 supervision, and ITSM administration (Zendesk and/or ServiceNow). Required: ITIL 4 Foundations; 5+ years leading service or help desk operations with direct supervision; hands-on ITSM administration; ability to obtain federal public-trust suitability. To apply, email careers@dawneitsolutions.com.

Washington, DC | Onsite with after-hours on-call | Full-time | Contingent on contract award. Own operational integrity of physical, virtual (VMware/ESXi), and cloud (AWS) servers; patching and hardening to NIST 800-53, Active Directory and Group Policy, AWS administration, and Cohesity backups and disaster recovery. Required: 5+ years Linux and Windows Server administration; expert VMware vCenter/ESXi; AWS SysOps-level experience; Active Directory and Group Policy; NIST 800-53 familiarity; ability to obtain federal public-trust suitability. Preferred: AWS SysOps or Solutions Architect, ITIL 4. To apply, email careers@dawneitsolutions.com.

Washington, DC | Onsite with after-hours on-call | Full-time | Contingent on contract award. Own performance, security, and operations of wired and wireless infrastructure across campus sites and WAN links (Cisco Nexus, ASR routers, Aruba Wi-Fi and about 270 access points, SolarWinds Orion monitoring, multi-ISP WAN). Required: CCNP; expert routing and switching (Cisco Nexus/Catalyst/ASR); hands-on SolarWinds Orion; enterprise Wi-Fi (Aruba or equivalent); ability to obtain federal public-trust suitability. Preferred: CCIE, Aruba Central, ITIL 4. To apply, email careers@dawneitsolutions.com.

Washington, DC | Onsite (7 AM to 6 PM, Monday to Friday, with on-call rotation) | Full-time | Contingent on contract award. Deliver onsite-first, white-glove support to about 700 users in a Google Workspace and AWS environment; first-contact resolution within SLAs, hardware and software troubleshooting (Windows, Mac, iOS, printers, point-of-sale), Active Directory account management, and onboarding and imaging. Required: 1+ year IT help desk or desktop support; Windows 10/11 and Mac OS; ticketing systems (Zendesk/ServiceNow); strong customer service; ability to obtain federal public-trust suitability. Preferred: CompTIA A+, ITIL 4. To apply, email careers@dawneitsolutions.com.