DAWNE IT Solutions is a certified Woman-Owned Small Business and HUBZone company in Washington, DC. We are staffing an upcoming federal IT managed services engagement, contingent on contract award. To apply, email your resume to [email protected].
All roles are Washington, DC, onsite, full-time, and contingent on contract award. Each requires the ability to obtain U.S. federal public-trust suitability.
Lead overall delivery of IT managed services for a federal cultural institution of about 700 users as the single point of accountability; own program performance, contract compliance, staffing, QA, and the 90-day transition.
Lead onsite, white-glove, ITIL 4-based service operations for about 700 users in a Google Workspace and AWS environment; own incident and problem management, SLAs (Priority 1: 15-minute response, 4-hour resolution), Tier 1 and Tier 2 supervision, and ITSM administration (Zendesk and/or ServiceNow).
Own operational integrity of physical, virtual (VMware/ESXi), and cloud (AWS) servers; patching and hardening to NIST 800-53, Active Directory and Group Policy, AWS administration, and Cohesity backups and disaster recovery.
Own performance, security, and operations of wired and wireless infrastructure across campus sites and WAN links (Cisco Nexus, ASR routers, Aruba Wi-Fi with about 270 access points, SolarWinds Orion monitoring, multi-ISP WAN).
Deliver onsite-first, white-glove support to about 700 users in a Google Workspace and AWS environment; first-contact resolution within SLAs, hardware and software troubleshooting (Windows, Mac, iOS, printers, point-of-sale), Active Directory account management, and onboarding and imaging.