Federal government operations. A complete IT asset management program: scanning, assignment, loaner pools, refresh, and secure disposal, all in one system of record.
Complex government operations lacked a unified, accurate view of physical and IT assets. Devices were tracked in spreadsheets, assignments were unclear, refresh cycles slipped, and audits were painful, making lifecycle management and compliance reporting difficult.
DAWNE implemented an enterprise IT asset management (ITAM) program covering every stage of the asset lifecycle, from procurement and provisioning through assignment, maintenance, refresh, and secure disposal, with reporting and compliance built in and integrated to the service desk.
A complete program, from the moment an asset is purchased to the day it is securely retired.
Tag every asset and scan with a mobile device for fast, accurate inventory, audits, and check-in/check-out.
Assign assets to users, departments, and locations, with a complete history of who had what and when.
Reserve, issue, and track loaner and spare devices, with due dates and automatic return reminders.
Plan hardware refresh cycles, forecast end-of-life, and budget ahead so equipment is replaced on schedule.
Track purchase orders and receiving, with imaging, tagging, and provisioning at intake.
Reconcile physical inventory against network-discovered devices to find gaps and ghost assets.
Monitor warranties, leases, and maintenance contracts with proactive renewal and expiration alerts.
Track software entitlements and usage to stay license-compliant and control spend.
Schedule preventive maintenance and link repairs and incidents to the right asset record.
Track acquisition cost, depreciation, and total cost of ownership for budgeting and reporting.
Run physical audits and reconciliation, with audit-ready reports for finance, security, and oversight.
Decommission with certified data sanitization, certificates of destruction, and full disposal records.
The agency gained full, real-time visibility into its asset base, with clear ownership, on-time refreshes, controlled loaner pools, and audit-ready reporting. Lifecycle management improved end to end, compliance reporting became routine, and the program is integrated with the service desk so every asset stays accurate.