Enterprise Voice Infrastructure:

• Cloud-based voice services (Microsoft Teams Phone System)

• Direct routing for PSTN connectivity

• Auto-attendant and call queuing

• Voicemail and voicemail-to-email

• Call forwarding and simultaneous ring

• Presence-based routing

• Emergency calling (E911) compliance

• Toll-free and direct inward dial (DID) numbers

Mobile and Remote Voice:

• Mobile device integration (iOS, Android)

• Softphone applications for desktop and laptop

• Seamless handoff between devices

• International calling capabilities

• Call quality monitoring and optimization

• Multi-Platform Video Support:

  • Microsoft Teams video conferencing

  • Zoom enterprise video platform

  • Cisco Webex integration

  • Interoperability between platforms

  • Screen sharing and content collaboration

  • Recording and transcription services

  • Live captioning for accessibility

  Conference Room Technology:

  • Logitech meeting room devices (Rally, MeetUp, Tap)

  • NEAT collaboration devices

  • Cisco video conferencing endpoints

  • One-touch meeting join

  • Wireless presentation systems

  • Interactive displays and digital whiteboards

  • Camera tracking and intelligent framing

• Instant Messaging Platform:

  • Microsoft Teams chat and channels

  • Persistent chat for team collaboration

  • File sharing and co-authoring

  • @mentions and notifications

  • Presence indicators (available, busy, away, do not disturb)

  • Integration with Outlook calendar

  • Mobile messaging applications

• Collaboration Tools:

  • Microsoft SharePoint for document management

  • Microsoft OneDrive for personal file storage

  • Teams channels for project collaboration

  • Shared calendars and scheduling

  • Task management and tracking

  • Wiki and knowledge base capabilities

  • Integration with third-party applications

• Onsite Meeting Support:

  • Pre-meeting technology setup and testing

  • Real-time technical support during meetings

  • Troubleshooting and issue resolution

  • Hybrid meeting facilitation

  • Recording and streaming services

  • Executive meeting white-glove support

  • Proposers' Day event technology coordination

  Conference Room Design & Implementation:

  • Room design and technology specification

  • Equipment procurement and installation

  • Audio system design and tuning

  • Video display configuration

  • Control system programming

  • Cable management and infrastructure

  • Signage and room scheduling displays

Executive AV Support:

• Executive presentation preparation

• High-stakes meeting technology coordination

• VIP visitor meeting support

• Board meeting technology services

• Town hall and all-hands meeting support

• External stakeholder presentation support

Event Technology Services:

• Large-scale event planning and coordination

• Multi-room event technology

• Live streaming and webcasting

• Hybrid event facilitation

• Recording and post-production

• Technical rehearsals and run-throughs

Operational Support:

• 24/7/365 monitoring and support

• Proactive system monitoring and alerting

• Incident response and resolution

• Change management and maintenance

• Patch management and updates

• Performance optimization

• Capacity planning and forecasting

User Support Services:

• Help desk support for UCC issues

• User training and onboarding

• Quick reference guides and documentation

• Executive assistant training on meeting technology

• Best practices and optimization recommendations

• Troubleshooting and technical assistance

UCC Infrastructure Design:

• Enterprise architecture design and documentation

• Scalability and high availability design

• Quality of Service (QoS) implementation

• Network optimization for real-time communications

• Redundancy and failover configuration

• Integration with existing systems

Next-Generation Technology Research:

• Emerging UCC technology evaluation

• Pilot programs networking and collaboration

• Resource sharing and best practices

• Monthly challenges and competitions

• Success story showcases

• Ongoing support and mentorship

Federal Agency Applications:

• Department of Health and Human Services (HHS) use cases

• National Institutes of Health (NIH) research applications

• Department of Defense (DoD) operational efficiency

• Department of Homeland Security (DHS) security applications

• General Services Administration (GSA) procurement optimization

• Veterans Affairs (VA) service delivery improvement

State & Local Government Applications:

• Public safety and emergency response

• Social services case management

• Transportation and infrastructure planning

• Education and workforce development

• Tax and revenue optimization

• Constituent services and engagement

Compliance & Security:

• NIST AI Risk Management Framework

• Federal AI Executive Orders and guidance

• FedRAMP compliance for AI tools

• Privacy Act and PII protection

• FISMA security requirements

• Section 508 accessibility compliance

• Records management and retention

Instructor Credentials:

• Federal AI project experience (ARPA-H GRACE AI, enterprise applications)

• Cybersecurity and compliance expertise

• Government contracting and operations knowledge

• Adult learning and instructional design

• Industry certifications and advanced degrees

Authority & Credibility:

• Real-world federal AI implementation experience

• $32M+ in federal AI contracts delivered

• Proven track record with HHS, NIH, ARPA-H

• Published thought leadership and case studies

• Speaking engagements and conference presentations

Program Certification:

• Government Employee AI Practitioner (Foundations)

• Government AI Professional (Professional tier)

• Government AI Executive Leader (Executive tier)

• Continuing Education Units (CEUs) available

• Digital badges and certificates

• LinkedIn profile credentials

Learning Management System:

• Squarespace Member Areas for content delivery

• Secure login and user management

• Progress tracking and completion certificates

• Mobile-responsive design

• Downloadable resources and materials

• Video streaming and on-demand access

Payment Processing:

• Stripe payment integration

• Recurring subscription billing

• Multiple payment options (credit card, ACH)

• Government purchase card acceptance

• Invoice billing for agencies

• Flexible cancellation policies

Target Audience:

• Federal government employees (GS-5 through SES)

• State and local government staff

• Government contractors and consultants

• Agency leadership and executives

• IT and data professionals

• Program managers and analysts

Marketing Channels:

• Government conferences and events

• LinkedIn and professional networks

• Federal agency partnerships

• Government training catalogs

• Email marketing campaigns

• Webinars and free workshops

• Case studies and testimonials

Program Evolution:

• Monthly content updates with latest AI developments

• New modules based on user feedback

• Emerging technology coverage

• Guest expert sessions

• Industry trend analysis

• User success stories and case studies

Feedback & Iteration:

• User surveys and feedback collection

• Completion and engagement analytics

• Learning outcome assessments

• Continuous curriculum refinement

• Community-driven content requests

• A/B testing for optimal learning experiences